Delivery Instructions

Structured delivery instructions in the checkout.

Let your customers add precise delivery instructions right in the checkout – where to leave the parcel, which access code applies and when delivery is possible. Instead of an unstructured free-text field, the details are captured in a structured, usable form – for fewer failed deliveries and happier customers. Fully integrated into the Shopware Storefront, with no data transfer to third parties.

Your benefits at a glance

• Familiar, guided flow – customers easily know how to use it
• Dynamic form per property type: house, apartment, business, other
• Fewer failed deliveries thanks to clear drop-off and access details
• Instructions on the delivery note and for the shipping provider
• GDPR compliant – all data stays in your Shopware database

Typical use cases

• Parcel drop-off when away
  The customer decides where the parcel should be left – terrace, garage, front door, shed or with a neighbour.
• Access to multi-unit buildings
  For apartments, a security code and intercom details can be stored so the courier can reach the building.
• Delivery time windows for businesses
  Offices, shops or hotels state their opening hours for Mon–Fri, Sat–Sun and public holidays.
• Individual notes
  Via a free-text field, customers add navigation hints or special availability.

Key features

• Four property types (house, apartment, business, other), each with matching fields
• Drop-off location choice: terrace, garage, front door, garden, shed, neighbour and more
• Security code and intercom details for building access
• Delivery time windows with “open 24 hours”, weekend and public-holiday handling
• Free-text field for additional instructions (character limit configurable)
• All delivery instructions shown in the order detail in the admin
• Optional output on the delivery note
• Optional hand-over to the shipping provider
• Toggleable form sections – fully configurable per sales channel
• GDPR compliant – all data stays in your Shopware database

How it works for your customers

1. Select “Add delivery instructions” in the checkout
2. Choose the property type – the form adapts automatically
3. Enter drop-off location, access details and delivery times
4. Save the instructions – they are submitted with the order

Documentation: Read now »

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